RETURN POLICY
At ViÉHA, we hope every piece feels right from the moment it arrives. If not, eligible items may be returned within 7 days of delivery.
Return Eligibility
To be eligible for a return, your piece must:
- Be requested within 7 days of delivery
- Be unworn, unwashed, and undamaged
- Include all original tags and packaging
- Have been purchased at full price
Sale items and pieces marked final sale are not eligible for return.
Starting a Return
Visit our Contact Us page within 7 days of delivery. Please include:
- Your order number
- The piece you would like to return
- Your reason for the return
If your return is eligible, we will send you the return instructions. Items sent back without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a tracked service, as ViÉHA cannot accept responsibility for returns lost in transit.
Original shipping charges, duties, taxes, and customs fees are nonrefundable.
Refunds
Once your return arrives, it will be inspected. If approved, your refund will be issued to the original payment method within 5 to 7 business days.
Your bank or card provider may require additional time for the refund to appear. Items that do not meet the return requirements may be sent back to the customer.
Damaged or Incorrect Pieces
If your piece arrives damaged or you receive the wrong item, please visit our Contact Us page within 3 days of delivery. Include your order number, clear photographs, and a brief description of the issue.
If approved, ViÉHA will provide return instructions and arrange a replacement or refund, depending on availability.
