Privacy policy
Last updated: September 14, 2026
ViÉHA respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit vieha.co, place an order, contact us, or otherwise interact with our services.
Information We Collect
We may collect information you provide directly, including your name, email address, telephone number, billing and delivery addresses, account details, order information, return requests, communications, and marketing preferences.
When you use the site, we and our service providers may automatically collect information about your device and activity, such as your IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, and interactions with the site. We collect this information through cookies, pixels, tags, log files, and similar technologies.
Payment information is processed by Shopify and our payment providers. ViÉHA does not directly store complete payment card details.
How We Use Information
We use personal information to process and deliver orders, provide customer support, manage returns, prevent fraud, maintain and improve the site, personalize your experience, measure performance, comply with legal obligations, and protect our rights.
If you choose to subscribe, we may use your contact information to send product news, collection releases, and other marketing communications. You can unsubscribe at any time using the link in any marketing email.
How We Share Information
We may share personal information with service providers that help us operate the store, including Shopify, payment processors, fraud prevention providers, shipping carriers, analytics providers, advertising partners, and email marketing platforms such as Klaviyo. These providers may use information only as permitted by their agreements with us and applicable law.
Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve its commerce services. You can learn more in the Shopify Consumer Privacy Policy.
We may also disclose information when required by law, to respond to lawful requests, to protect ViÉHA and others, or as part of a merger, financing, acquisition, or transfer of business assets.
Cookies and Advertising
We use cookies and similar technologies to keep the site functioning, remember preferences, understand site use, and support relevant advertising. Where required, you may manage your choices through the cookie banner or browser settings. Blocking some cookies may affect site functionality.
Depending on your location, you may have the right to opt out of certain uses of information for targeted advertising or data sharing. You may also visit Shopify Privacy Controls.
Data Retention and Security
We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
International Transfers
ViÉHA and its service providers may process information in countries other than your own. Where required, appropriate safeguards are used for international transfers.
Your Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, to object to or restrict certain processing, or to withdraw consent. You may also have the right to appeal a decision or lodge a complaint with a privacy authority.
To submit a privacy request, visit our Contact page. We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authority.
Children
The site is not intended for children under 16, and we do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The revised date will appear at the top of this page.
Contact
For privacy questions or requests, please visit our Contact page.
